IT Services For Suffolk County, Worcester County, Norfolk County And Middlesex County (Massachusetts) Businesses:
Frustrated With The Lack Of Responsiveness And Slow Service From Your Current IT Services Company?
Give us a call and discover how great local IT services and computer support can be!
Business Owners, Call Now For Immediate Support: (774) 777-9226
8 Big Reasons to Choose
bITs Tech Solutions, Inc. to Support
Your Computer Network
1
We Respond Within 5 Minutes Or Less
The average amount of time it takes for one of our clients to get on the phone with a technician who can start working on resolving their problem is 3.5 minutes. We know you're busy and have made a sincere commitment to making sure your computer problems get fixed FAST. And since most repairs can be done remotely using our secure management tools, you don't have to wait around for a technician to show up.
2
No Geek-Speak
You deserve to get answers to your questions in PLAIN ENGLISH, not in confusing technical terms. Our technicians will also not talk down to you or make you feel stupid because you don't understand how all this "technology" works. That's our job!
3
100% No-Small-Print Satisfaction Guarantee
Quite simply, if you are not happy with our work, we'll do whatever it takes to make it right to YOUR standards without charging you for it. And if we can't make it right, the service is free.
4
All Projects Are Completed On Time And On Budget
When you hire us to complete a project for you, we won't nickel-and-dime you with unforeseen or unexpected charges or delays. We guarantee to deliver precisely what we promised to deliver, on time and on budget, with no excuses.
5
Lower Costs, Waste And Complexity With Cloud Solutions
By utilizing cloud computing and other advanced technologies, we can eliminate the cost, complexity and problems of managing your own in-house server while giving you more freedom, lowered costs, tighter security and instant disaster recovery.
6
We Won’t Hold You Hostage
Many IT companies do NOT provide their clients with simple and easy-to-understand documentation that outlines key network resources, passwords, licenses, etc. By keeping that to themselves, IT companies hold their clients "hostage" to scare them away from hiring someone else. This is both unethical and unprofessional. As a client of ours, we'll provide you with full, written documentation of your network and all the resources, software licenses, passwords, hardware, etc., in simple terms so YOU can understand it. We keep our clients by delivering exceptional service — not by keeping them in the dark.
7
Peace Of Mind
Because we monitor all of our clients' networks 24/7/365, you never have to worry that a virus has spread, a hacker has broken in or a backup has failed to perform. We watch over your entire network, taking the management and hassle of maintaining it off your hands. This frees you to focus on your customers and running your business, not on your IT systems, security, and backups.
8
Personal Service
Unlike the large MSPs, when you need us, you're going to be met with someone who knows you. YOUR Company. YOUR infrastructure. YOUR needs. This means you don't have to waste your time explaining yourself to tech after tech after tech. No more getting passed around like a hot potato.
About bITs Tech Solutions, Inc.
Founded in 2019, bITs Tech Solutions is a family-driven Managed Services Provider (MSP) dedicated to delivering intelligent, reliable, and integrated technology solutions.
At the helm is António J. Fonseca, a Systems Analyst with over 30 years of experience. His passion for technology and innovation drives the company's vision. Alongside him is his brother, João L. Fonseca, an expert in Linux systems and cybersecurity, who ensures a robust and secure technological foundation for our clients.
Bringing a human-centered approach to our operations is Solange A. da Silva, a psychologist specializing in business psychology, who guides our team in building meaningful relationships with clients through clear communication and exceptional service. Complementing this leadership is Rafaela S. Fonseca, a digital media specialist, responsible for managing our brand presence and communication strategies across digital platforms.